SHIPPING / POLICIES / CARE
Sterling Silver will naturally tarnish. This is easily remedied by rubbing a silver polishing cloth over the surface, a good cloth removes tarnish almost instantly. I do not recommend and warn against using liquid jewelry cleaner. This can easily damage softer stones like our Michigan treasures. Whatever method you choose, remember to rinse afterwards in room temperature water with very gentle/mild soap. Dry well with a soft cloth and store away from sunlight, air, and moisture to slow the natural tarnishing process.
Re-polishing and cleaning is available for a fee upon request. The cost will vary depending of the level of complexity in the work. Please email me at CLmetalsmith@gmail.com or leave a message with me by using the questions and help pop up bar at the bottom of your screen.
I do my best to give accurate shipping descriptions but somethings are beyond my control. All orders are shipped within 1-3 business days of purchase. Upgraded shipping orders are shipped within 1-2 business days.
Current shipping methods may be slightly slower than usual due to the Covid19 pandemic.
If you live in town in Charlevoix, MI and would like a contactless porch delivery, please email me at CLmetalsmith@gmail.com or leave a message with me by using the questions and help pop up bar at the bottom of your screen.
Returns are accepted under the following conditions:
Custom items are non-returnable.
You must contact me within 7 days of the receipt of your item.
You must place the item in the mail in original condition and with all original packaging within 14 days of the receipt of your item.
You are responsible for return shipping costs.
If these conditions are met and everything is shipped back in the appropriate condition/packaging you will receive a full refund of the purchase price of your item. Original shipping charges, if any, will not be refunded.
I stand behind my work, if you have any questions, comments, or concerns please reach out to me as soon as possible. We will work together to create a mutually agreeable outcome.
- Credit / Debit Cards
- PAYPAL - VENMO by request